Terms of Service

Last Updated: January 1, 2024

IMPORTANT DISCLAIMER

HEALTHCOVERAGE365 IS AN ENROLLMENT ASSISTANCE SERVICE ONLY. WE ARE NOT AN INSURANCE COMPANY, INSURANCE BROKER, OR HEALTH INSURANCE PROVIDER. WE DO NOT PROVIDE INSURANCE POLICIES, COVERAGE, OR MEDICAL ADVICE. ALL INSURANCE COVERAGE IS PROVIDED BY INDEPENDENT, LICENSED INSURANCE CARRIERS.

These Terms of Service ("Terms") govern your use of the HealthCoverage365 website (healthcoverage365.com) and our enrollment connection services. By using our website and services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Service Description

HealthCoverage365 operates as an enrollment connection service that:

  • Connects families seeking health insurance enrollment with licensed enrollment specialists
  • Provides information and resources about health insurance enrollment
  • Facilitates connections between families and enrollment specialists
  • Maintains a network of licensed enrollment specialists

Important: We do not provide health insurance policies or coverage directly. All insurance services are provided by independent, licensed enrollment specialists and insurance carriers.

2. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information when submitting forms
  • Use our services only for lawful purposes
  • Respect the privacy and rights of other users
  • Not attempt to interfere with or disrupt our services
  • Understand that we are not providing medical advice or treatment

3. Enrollment Specialist Relationships

  • All enrollment specialists in our network are independent contractors
  • We do not employ, supervise, or control the enrollment specialists
  • Specialist qualifications and licensing are verified but not guaranteed
  • You are responsible for verifying specialist credentials before starting enrollment

4. Financial Relationships and Compensation

⚠️ COMPENSATION DISCLOSURE

HealthCoverage365 may receive compensation from enrollment specialists or insurance carriers when successful enrollments are completed. This compensation:

  • Does NOT increase the cost of your insurance coverage
  • Does NOT affect premiums, deductibles, or coverage terms
  • Allows us to provide free enrollment assistance
  • Is standard practice in the insurance industry
  • Our connection services are provided free of charge to families
  • We may receive compensation from enrollment specialists or insurance carriers for successful connections
  • This compensation does not affect the quality or selection of specialists
  • All financial arrangements for insurance coverage are between you and the insurance carrier
  • You are never charged by HealthCoverage365 for our services

5. Limitation of Liability

HealthCoverage365 shall not be liable for:

  • Any damages arising from insurance services provided by third-party enrollment specialists or insurance carriers
  • The quality, safety, or effectiveness of insurance coverage
  • Provider licensing, credentials, or background checks
  • Insurance coverage or payment disputes
  • Any indirect, incidental, or consequential damages

Maximum Liability: In no event shall HealthCoverage365's total liability exceed the amount paid to us for our connection services (which is $0 for families).

6. User Conduct

You agree not to:

  • Use our services for any unlawful or fraudulent purpose
  • Submit false or misleading information
  • Attempt to hack, disrupt, or interfere with our services
  • Use our services to harass, abuse, or harm others
  • Violate any applicable laws or regulations

7. Termination

We may terminate or suspend your access to our services at any time for:

  • Violation of these Terms
  • Suspicious or fraudulent activity
  • Extended periods of inactivity
  • At our sole discretion

8. Changes to Terms

We may update these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our website
  • Sending an email notification
  • Displaying a notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the new Terms.

9. Communications and Consent (TCPA Compliance)

By providing your phone number and email address, you consent to receive:

  • Calls (including automated calls and prerecorded messages) from HealthCoverage365 and connected enrollment specialists
  • Text messages (SMS/MMS) regarding enrollment assistance
  • Emails about health insurance enrollment and Special Enrollment Periods

Opt-Out Rights: You can opt-out of text messages at any time by replying STOP. You can opt-out of marketing emails by clicking unsubscribe or contacting us. Message and data rates may apply. Consent is not required to purchase services.

10. Not Government Affiliated

IMPORTANT: HealthCoverage365 is NOT affiliated with Healthcare.gov, the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services, or any federal, state, or local government agency.

We are a private, independent enrollment assistance service. We are not endorsed, sponsored, or affiliated with any government health insurance marketplace or agency.

11. No Guarantee of Results

HealthCoverage365 does not guarantee:

  • That you will qualify for a Special Enrollment Period
  • That you will be approved for health insurance coverage
  • That you will receive specific coverage terms, rates, or benefits
  • That coverage will begin by a specific date
  • That you will receive subsidies or financial assistance

Enrollment eligibility, coverage approval, premium rates, and coverage terms are determined solely by insurance carriers based on your individual circumstances, health status, and other factors. We provide assistance and connections but cannot guarantee outcomes.

12. Contact Information

If you have questions about these Terms, please contact us:

These Terms of Service were last updated on January 1, 2024. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.